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| Featured Article
Productive Failure: We Learn By Doing
by Dr. Nido Qubein
Many in business are afraid of making mistakes and being “a failure.” Business leader and President of High Point University, Dr. Nido Qubein says mistakes are learning opportunities if approached correctly. In this article, he explains the difference between a “productive failure” and a “non-productive success.”
Read Dr. Nido Qubein’s article Productive Failure: We Learn By Doing
Dig Deeper! Read People are in love with change by Dr. Nido Qubein and Azim Jamal |
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Recent News
How Peter Vidmar landed his 10
featured in the
Orange County Register
In this Orange County Register article, Olympic gold medalist, Peter Vidmar, recounts what he was thinking as he scored a perfect “10” in the pommel horse event during the 1984 Olympics.
Read the OC Register article How Peter Vidmar landed his 10
Dig Deeper! OC Olympians raise the bar for LA kids featuring Peter Vidmar
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Life Lessons on Shame, Courage and Vulnerability
featuring Dr. Brené Brown
Daring Greatly author and research professor, Brené Brown, PhD, LMSW, has spent the last 12 years figuring out what wholehearted people do to live full, happy lives. It turns out that a lot of the assumptions we believe will bring us contentment are just plain wrong. Brené offers 4 life lessons in this article featured in The Huffington Post.
Read The Huffington Post article Life Lessons: Brené Brown on Shame, Courage And Vulnerability
Dig Deeper! Listen to Can We Gain Strength from Shame? on the TED Radio Hour |
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Five Steps to Keep Your Customers
by Lisa Ford
Customer loyalty expert, Lisa Ford, details five daily strategies companies should employ to create experiences that keep customers coming back.
Read Lisa Ford’s blog article Five Steps to Keep Your Customers
Call Centre Announces
its #CustomerService100 finalists - Congratulations to @Lisa_A_Ford who
is listed as number 10! This list of 100 twitter handles represents
the greatest of the best tweeting about customer service as nominated by
their peers and scrutinized by the Call Centre panel of judges.
You can see the full list here: http://www.callcentre.co.uk/customerservice100-customer-service |
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Video: Dr. Nido Qubein Interviews Seth Godin
Recently, High Point University hosted “A Conversation with HPU President Dr. Nido R. Qubein,” in which Dr. Qubein interviewed marketing pioneer, best-selling author and speaker, Seth Godin.
Watch the Video: Dr. Nido Qubein Interviews Seth Godin |
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Helpful Resource
29 Tools to Enhance Your Business Blog
from Social Media Examiner
Give your blog a boost! Social Media Examiner shares the latest tools from top business bloggers.Check out 29 Tools to Enhance Your Business Blog from Social Media Examiner |
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| Rave Reviews |
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Sally Hogshead
“The Fascination Advantage is remarkably accurate, and has immediate applicability in terms of providing an actionable roadmap for team interactions! There are so many personality assessments out there, and this is the first and only one to give a clear road map of how others see you, to instantly know your blind spots, and work more effectively with others. I used this as an icebreaker at a recent all-hands meeting, and the energy was immediately moving around the room as everyone interacted on a whole new level.” ~ Cisco, Inc.
Shawn Achor
"Shawn’s keynote presentation at our customer conference exceeded our expectations. Attendees really enjoyed the way he interjected humor into his discussion and encouraged them to test his theories onsite. His research and suggestions on how to develop positive habits definitely inspired our customers and staff to recognize how their actions--and those of everyone around them--can directly impact their level of happiness.”
~ Ultimate Software
Read the rest
of this month's
Rave Reviews!
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