“Thanks so much for a great evening! I took some notes and noticed that several others were doing the same. I appreciate your thoughtfulness, knowledge, insight — and your willingness to spend the day with us to learn more about Verizon Wireless. Your stories were illustrative, some humorous, but all sounded an alarm about what happens when customer service doesn’t focus on the customer. As a result, leaders will take certain key messages back to their teams and redouble their efforts to not just improve, but exceed customer expectations.” –Verizon Wireless
