This article was originally published on entrepreneur.com by Laura Entis. “You don’t want to change who you are,” Sally Hogshead tells a rapt audience at the C-Suite Network conference in Dallas last week. “You just want to become more of who you…
Let’s say you think you’re funny. As far as you’re concerned, a sense of humor is one of your best traits. There’s just one problem: Nobody else thinks you’re funny. This is indeed a problem. Humor is a two-sided exchange…
When you get price objections, consider these suggestions: 1. Clarify what the prospect means when she says your price is too high. • She may mean she can’t afford the price, although the product is worth what you’re asking. Strategy: a)…
What kind of impression do you make? Do people remember you, and want to connect with you? Or will your business card become just a piece of clutter? Your influence as a professional will be measured according to your ability…
Effective communication between two people is not easy. You really have to practice to make it work. Through the effective use of feedback skills, you can create a good communications climate. The following general guidelines will help you use your…
The Five C's of Effective Execution Pay a Key Role in Superior Customer Service. To have mastered these five measures means that you have mastered the way to superior Customer Service which will produce results for your company! …
If you have no idea what Snapchat is, I urge you to load it on your mobile device and try it out. This application is sweeping through the teenagers of the U.S. and seems to be the next darling of the…
Successful salespeople learn to recognize and overcome barriers to communication. There are two types of such barriers: those arising from the environment and those stemming from the hearer's resistance. Environmental Barriers Those arising from the environment include: - Distractions -…
Practicing The Platinum Rule--treating others the way they want to be treated by adapting to their behavioral style--can quickly make you a more sensitive, effective leader. Indeed, this rule can have a positive effect on every aspect of managing and…
Peter Drucker claims that more than 60% of all management problems result from breakdowns in communications. A major study by the Rockefeller Foundation found that 68% of the customers who quit buying from their regular suppliers do so because employees fail…
Do you want to boost your selling power? Then, add power to your persuasion. But how can you add power to our persuasion? How can you become more effective at persuading your customers to buy? Let's look at the way…
The face and eyes are eloquent message conveyers. Someone has estimated that humans are capable of 20,000 different facial expressions. How do you measure up? The most pleasant, and usually the most advantageous, is a smile. A smile can be…
Social networking has become part of our lives and more recently Twitter has vaulted to the top of the list of what's hot in technology today. Twitter is in the news; in fact many TV and radio personalities are using…
Most of the communicating sales professionals do is wordless. The moment you enter the presence of another person you start communicating. Your physique, your clothing, jewelry, voice qualities, facial expressions, posture and many other factors pass along important information. They…
The reason you don't understand me, Edith, is because I'm talkin' to you in English and you're listenin' to me in dingbat!"? - Archie Bunker Archie was right about finding a common language or wavelength, but it takes two to…
For 37 years I lived in Peoria, Illinois, the world headquarters of the Caterpillar Tractor Company. Caterpillar is the world leader in earth moving equipment. They make bulldozers of all sizes, including backhoes for digging holes and ditches and many…
