Lisa Ford is a Hall of Fame speaker with over 30 years of experience presenting to businesses, associations and government. She helps companies create customer focused cultures by providing highly customized content for clients such as Edward Jones, Kaiser Permanente, Allstate,…
This podcast interview with Dr. Nido Qubein was conducted by Misti Burmeister and was first published on mistiburmeister.com. Beyond being one of the most articulate communicators on the planet, Dr. Nido Qubein is a humble leader, with a waiting line…
Last week, my mom told me a gem of a story. She was 23 and had just started her first year as a high school English teacher. One day, she got out the record player as part of a lesson,…
If you're a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and…
This article by Corey White was first published on the blog of Future Point of View, Scott Klososky's consulting firm. Football coaches naturally seek big offensive linemen to protect their valuable quarterbacks and running backs – the bigger the better. A…
Why Leaders Must Broadcast Happiness by Dr. Michael Wood was first published on FOXBusiness. As our work and personal lives continue to blend together so too has our understanding of happiness. Creating a happier life isn’t just about reading self-help books…
I left my home some 7,000 miles away with little money in my pocket. I was eager – and just 17. My father had died when I was 6, and I came to America for college with the words of…
Michelle Gielan, national CBS News anchor turned positive psychology researcher, is the bestselling author of Broadcasting Happiness: The Science of Igniting and Sustaining Positive Change. Based on new research from the field of positive psychology, she shares case studies of real…
Recently, a smart, savvy executive approached me for some advice. She’d started a new job and was struggling with one of her inherited employees. The employee had worked for the company for ages, and the only thing worse than his…
Why do some teams get extraordinary results, while others struggle just to finish mundane tasks? Why do certain teams glide to victory, while others can’t even cross the finish line? What’s the difference? Here you go: 50% of the difference…
This article by Mike Pierce was originally published on the blog for Future Point of View, Scott Klososky's consulting firm. Choosing the right technology vendor partner has become a critical skill for business leaders to master. When companies decide to…
In the best of all worlds, happy customers mean loyal customers. Loyal customers talk, create buzz and can be an advocate that leads to more customers. Customers want an exceptional experience and will quickly switch to another company to get…
It's graduation season, and this year, U.S. colleges and universities will propel 1.8 million young people into the working world. While not all aspire to land in the C-suite, some have their sights set on the top job, either by founding a company or…
Customers want real and personalized experiences. The best companies are delivering value with individualized and meaningful messages to their customers. The key is the message must be appropriate, relevant and of value. Customers want to be loyal. It is much…
This article was originally published on HubSpot. “Round up the usual suspects,” the gendarme ordered in the famous line from the movie Casablanca. And frequently, that is how executives think when they create teams, committees, or task forces. The boss…
This article written by Paul Lessard was published in The High Point Enterprise: Neighbors Leadership comes in many shapes and sizes. Whether you are talking about community, government, military or academia, nothing is accomplished without people of vision, energy and…
Charisma makes you likable. Do you have it? You know the guy. He’s poised. He’s confident. And when he speaks to people, it’s in a strong measured voice, a relaxed tone and his words are well-chosen. Even his classy but…
Smart leaders know -- and researchers agree -- that they’re significantly more effective when they can solicit candid feedback. But how can you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications? Well, it can…
In the weeks following the Sandy Hook tragedy, the lead stories on the news had been truly heart wrenching. Sometimes I found I could not bear to read or watch another story, and other times I simply couldn't look away. As…
Customers deserve respect. Their time and money are valuable and their loyalty is priceless. When you pay attention, you can elevate the customer experience. Here are some recent interactions that show the power of paying attention. Check your organization and…
