Every phone call is an opportunity. If you engage and fascinate your listener, you'll earn a new advocate. But if you fumble, you'll weaken their impression of your value. You need to earn their attention, and you need to do…
There seems to be a built in negative filter for most people when it comes to the concept of humans being dependent, or "addicted" to technology. They assume that anytime people are unnaturally attached to a device, there must be…
We get so engrossed in our profession and work, that we don't take time to "think." As a leader that is one of our most important responsibilities, some quiet time to reflect, ponder the future and clear out the mind…
Learning that you or a loved one has a chronic illness is news you never want to hear. The knowledge of such information is often accompanied by feelings of fear, anger, and depression, which can cause debilitating, unnecessary stress. By…
We live in an always-buzzing world, pulled in all directions-by shiny objects, constant chatter, loud images, and text alerts. Your brain travels through the world like a tourist walking through Times Square for the first time: overwhelmed overstimulated moving toward…
Customer experience is a tough concept to define. It is designed and delivered by the company yet defined by the customer. According to research and customer conversations, the experience can be the reason for defection or loyalty. You must make…
As a vulnerability researcher, I’ve noticed a pattern in my conversations and interviews with leaders and entrepreneurs. Within a very short period of time, our discussions become deeply personal and there’s an evolution that moves from This is how I…
At every level, technology is now a game changing tool - and a great weapon of destruction. I suspect there has been little in the history of humanity that has more ability to change our lives, careers and fortunes save…
Having a flock of happy customers is like having your own advertising agency. A major study by a commission of business experts found that the typical happy client will tell three friends or business associates about you. Word-of-mouth advertising through…
Customer service is mostly average, mediocre or worse. I find it amazing that the delivery of high quality customer service is so uncommon even with all the talk and focus on the topic. When speaking to groups of CEOs recently,…
Since leading the 1984 US Men's Gymnastics Team to its first-ever Olympic Gold Medal, Peter Vidmar has been helping people throughout the country realize their own potential. In this interview with business partner, Brian Lord of Premiere Speakers, Peter discusses…
Leaders by their very nature are under pressure to have advanced intellectual and emotional intelligence. In today’s economy, they better add one more – VQ, The Vision Quotient. The pace of change is speeding up. Each and everyday, the competition…
"Put your head down and get to work!" Wow. That’s not something we really want to hear from anyone. But that’s what I shouted at myself, while riding 5 miles per hour, up a hill, into a 30 mile per…
Howard Putnam, former CEO of Southwest Airlines recently did an interview with Vice President of Premiere Speakers, Brian Lord. In the interview, Howard shares stories about growing up on an Iowa farm, learning how to fly at the age of 12,…
The following is a guest blog article by Peter Winick. Peter is an entrepreneurial-minded leader who leverages the power of internal and external relationships to accelerate growth within emerging and high-potential companies and individuals that have powerful intellectual property. In…
It's probably true that most people who work with us will never care as deeply as we do about building our business and serving our clients. If they did, they'd probably be working for themselves. Yet there's a great deal we…
I am still amazed at how a customer has to complain before they qualify for the "better deal". For example, I have been a customer with the natural gas utility company for over 25 years. Our payment history shows timely…
The following is a guest blog article by Peter Winick. Peter is an entrepreneurial-minded leader who leverages the power of internal and external relationships to accelerate growth within emerging and high-potential companies and individuals that have powerful intellectual property…
After giving a lecture at a large tech company, I got into a cab bound for the airport along with one of the attendees. As I searched for my seatbelt in the bottomless crevice of the back seat, I noticed…
When I was challenged by my good friend Dave to prove that the questions I pose for audiences in my speeches work, I never had any idea where it would lead me, but that’s exactly the point. We often think we’re…
