Partnering is probably an overused buzz word, but it works if both parties are sincere in their goals and objectives to create an outcome that benefits both sides. An example. For years, we have all complained about how high automobile…
One of the more important concepts I speak about these days is the idea that the Internet, and a gaggle of social technologies, has created an amazing ability to build rivers of information into our brains. Most people are still…
With a new year comes the annual list of "trends to watch". When reading a recent list researched by JWT Intelligence http://lisaford.blogspot.com/2010/01/www.jwtintelligence.com, I started to think how these trends relate to your customer's loyalty. To gain your customer's trust and…
Desi Williamson has mastered the art of empowering people. After surviving the mean streets of St. Louis, a successful career in sales and marketing, and a Hall-of-Fame career in professional speaking, Williamson had a serious fall and suffered a broken…
Wherever I go, I find people who have encountered failure after failure and wonder why. "Is it possible for me to achieve success, given my level of talent and education?" they ask. "You can if you want to," I tell…
David Johnson interviews Howard Putnam, former President and CEO, Southwest Airlines and Braniff International, on KRLD's radio show, "CEO Spotlight," on Oct. 28, 2009. Should the government save the airline industry with re-regulation? Listen to Howard's comments on the latest…
Being a creative person, I am always on the look out for a way of mixing words that might be a new way to describe something that is not well described today. As I speak to audiences about business intelligence…
The face and eyes are eloquent message conveyers. Someone has estimated that humans are capable of 20,000 different facial expressions. How do you measure up? The most pleasant, and usually the most advantageous, is a smile. A smile can be…
Leading communication speaker, Dr. Tony Alessandra was interviewed for the Go for No! Video Documentary movie. Go For No is an organization dedicated to helping individuals and organizations overcome self-imposed limitations and achieve breakthrough performance. In his interview, Tony…
After speaking to a customer service representative on the phone, I was reminded of one of my hiring tips. I know some of you reading this would love to be hiring right now and not shrinking your staff. But when…
I recently stopped using a service that was getting $984 annually from me for the last 7 years. I called the local office to check on cancellation procedures and discovered it was amazingly simple. I was told just don't pay…
A customer service trainer interviews Lisa Ford, speaker and author of Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer's Expectations. How can you become more customer-focused? How do you know if your service efforts are actually…
We are now reaching an interesting point in the growth of the Web. For the first time, you can run a search on a company or product and you will likely find more information about what other people say about…
What does Labor Day mean to America? Speaker, humorist and poet, Art Holst, shares his thoughts... The life of a human being, taken in total, is far more than just having things. There is a spiritual side of life…
There's no doubt about it, we are living through some very challenging times. But Desi Williamson says fear not, there are plenty of things you can do to end up on top. The motivational speaker and author of Where There's a Will, There's…
Howard Putnam, the former CEO of Southwest Airlines and Braniff International discusses ethics in business: "Turbulence is inevitable and misery is optional" in business and in your personal life. Some turbulent situations can be very painful when you stick to your ethics…
Tough times require a renewed focus on customer service. You will not survive without loyal customers. It may be tempting to lower your price or fees to get a customer but you most likely will attract a customer who is…
Social networking has become part of our lives and more recently Twitter has vaulted to the top of the list of what's hot in technology today. Twitter is in the news; in fact many TV and radio personalities are using…
Nido Qubein came to the United States as a teenager with no knowledge of English, no contacts and only $50 in his pocket. Today he is a prominent business leader and President of High Point University, as well as a…
I cannot stop myself from writing this specific message for you to because I am becoming frustrated that organizations are moving so slowly on this subject. I have been asked to speak to quite a few audiences lately about social…
