Goals are an endless occurrence. Get this done, get that done, be here, go there. But it’s the elephant sized goals that are the most intimidating. They’re big — sometimes REALLY big. However in truth, the size of the task…
As a lifelong student of psychology, when the principles of human behavior spring to life around me, I typically respond with equal parts interest and glee. But a few weeks ago, I was on the receiving end of a psychological…
"NASCIO 2016: CIOs Must Spün-Feed Culture Change," by David Stegon was published on StateTech Magazine on May 4, 2016. Author and keynote speaker, Scott Klososky encourages government leaders to make their organizations fertile ground where IT can flourish. The audience admittedly…
This article was published on April 27, 2016 by High Point University. The time is now for High Point to ignite change that will lead it to become one of the premier cities in North Carolina for business, tourism and education.…
Today, people are living AND working longer. Our ability to quickly learn and nimbly process new information beyond middle-age is no longer an advantage– it’s a necessity. But what can be done to encourage mental acuity as we age? Can…
Recently, I was lucky enough to see the mega-smash Broadway musical Hamilton, the powerful tale of Alexander Hamilton’s short and controversial life. As one of the largest musical theater geeks of all time, the excitement I felt for this absolutely cannot be overstated -- and in case…
Your opening line makes all the difference. This article by Ashley Hamilton of OWN was first published on Huffington Post. The next time you walk into an important meeting, think carefully about your first few words. According to positive psychology…
Is it really possible to improve one’s brainpower? Science is telling us yes. As “life hacks” continue to permeate business culture, people’s experiences and subsequent research are uncovering a treasure trove of these self-improvement tips. One of the best ways…
There has been much debate on whether call centers will survive. Since customers are armed with many options and channels to access help with issue resolution, the question seems timely and appropriate. However the best leaders of call centers know…
In The Happiness Advantage, I describe an experience with a leader at a Fortune 100 company who told me, “We don’t need a happiness program; we pay people to be engaged.” This is a surprisingly common refrain from unenlightened leaders, an assumption based…
Think for a minute... What’s your LEAST favorite type of communication? For example, do you dislike networking events? Or speaking in front of a crowd? Or explaining the same exact process, over and over? We all have certain types of…
My husband and I recently spent a week in Hong Kong visiting my little sister, who spent the summer teaching there at a local university. Upon our arrival, we consulted with a friend of hers to plan our first day…
Many people assume any group of people can automatically be a team, but teams often fail due to personality differences among its members. To improve your team's chances for success, use the four "DISC" behavioral styles when building a team.…
The most forward-looking companies are willing to take risks to achieve greatness. Most leaders give lip service to this idea, but few actually do it. We have worked with banks willing to take on toxic assets (again) and hedge funds…
It’s National Mentoring Month. However, High Point University celebrates and fosters mentorship year-round. One of HPU’s most prolific advocates for mentorship is university President Nido Qubein. Through one-on-one meetings, course offerings and more, Dr. Qubein guides students to become the…
Customer service excuses leave the customer more frustrated, frequently irritated and certainly surprised. In two recent situations, excuses weren’t necessary. Ownership and action would have responded to the issues quickly. In the first encounter, I called a photography studio to…
There are few better ways to witness the sheer power of human potential than to watch a runner cross the finish line of a marathon. It’s incredible to see months and years of training, determination and self-discipline culminating in one…
Conflict can rip a team apart, skyrocketing resentment against management or even pitting co-workers against each other. But office conflicts will calm down, or even dissolve entirely, once people understand each other’s differing Advantages. Once you know someone’s Advantages, you…
This article by Corey White of Future Point of View, Scott Klososky's consulting firm, was first published on Technology Story. A quick keyword search on Google reports that in the month of October the term “digital marketing” was searched 135,000…
It’s hard to believe that 2015 is over. I had so many incredible opportunities to help companies large and small build more "bankable" leaders and therefore more bankable businesses. As is always the case, my clients taught me some powerful lessons that haven’t…
