Michelle Gielan, national CBS News anchor turned positive psychology researcher, is the bestselling author of Broadcasting Happiness. Michelle is the Founder of the Institute for Applied Positive Research and is partnered with Arianna Huffington to study how transformative stories fuel…
Help people fall in love with your company. In any line of work, there’s a good chance you do your fair of selling. You’re selling your ideas, your products, even yourself. Maybe you’re not in sales—but don’t forget to sell…
This interview with VIBE Keynote Speaker Howard Putnam first appeared on Nightclub & Bar. Attendees of the 2016 VIBE Conference will have the opportunity to hear an inspiring story of vision, innovation and leadership. Howard Putnam, the former CEO of…
Your DNA is 99.9% the same as everyone else’s. The teeny, tiny .1% that’s different is your distinct value. It describes the best of how the world sees you, and how you are most likely to rise above and stand…
I recently spent a week in Manila with one of my favorite clients. The trip was fantastic, but getting there was, to put it mildly, a bit of a nightmare. After many hours of hopelessly boarding and deplaning a Hong…
Many companies follow the same formulas for bringing them close to what they think their customers really want. Concepts like "customer focus" and "customer satisfaction" are warmly embraced. Today, who isn't focusing on satisfying customers? However, in today’s ultra-competitive marketplace,…
Don’t let the fear of making a mistake distort your decision-making and lead to an even worse mistake. Do you know what “icing the kicker” means? In football, when a kicker is preparing to make a potential game-winning field goal,…
This post was first published on the blog of Future Point of View, Scott Klososky's consulting firm. Last weekend I went searching for a home security system. I was trying to decide between two different competitors. What sold me on…
Lisa Ford is a Hall of Fame speaker with over 30 years of experience presenting to businesses, associations and government. She helps companies create customer focused cultures by providing highly customized content for clients such as Edward Jones, Kaiser Permanente, Allstate,…
A couple of years ago, when my son was 11, he stood for an hour on a San Francisco street, as hundreds of people rushed past after work.He held up a sign to each person who passed, no matter how…
This podcast interview with Dr. Nido Qubein was conducted by Misti Burmeister and was first published on mistiburmeister.com. Beyond being one of the most articulate communicators on the planet, Dr. Nido Qubein is a humble leader, with a waiting line…
Last week, my mom told me a gem of a story. She was 23 and had just started her first year as a high school English teacher. One day, she got out the record player as part of a lesson,…
Make Yourself Immune to Secondhand Stress by Shawn Achor and Michelle Gielan was first published on Harvard Business Review. Over the past decade, we have learned how our brains are hardwired for emotional contagion. Emotions spread via a wireless network…
If you're a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and…
Imagine this. You’re in a BIG meeting at work. You speak up to make a point. You clear your voice, and all eyes turn to you. Suddenly you realize… …everyone is fascinated. They’re listening to you, impressed by you, and…
Why Leaders Must Broadcast Happiness by Dr. Michael Wood was first published on FOXBusiness. As our work and personal lives continue to blend together so too has our understanding of happiness. Creating a happier life isn’t just about reading self-help books…
Customers want a consistent service experience. It seems like that would be easy to deliver yet it is not the norm. Since it is not the norm, consistency becomes a differentiator. Check how well you deliver consistency with these strategies…
Michelle Gielan, national CBS News anchor turned positive psychology researcher, is the bestselling author of Broadcasting Happiness: The Science of Igniting and Sustaining Positive Change. Based on new research from the field of positive psychology, she shares case studies of real…
Recently, a smart, savvy executive approached me for some advice. She’d started a new job and was struggling with one of her inherited employees. The employee had worked for the company for ages, and the only thing worse than his…
Scientifically, can happiness be an advantage? Some people think if you are happy, you are blind to reality. But when we research it, happiness actually raises every single business and educational outcome for the brain. How did we miss this?…
