Everywhere you turn, you hear about the importance of customer satisfaction. From the bank to the phone company to the video store, every business seems to proclaim "The Customer Is King," that "People Are Our Business," and that "Your Satisfaction…
This article by Locke Hughes was originally published on Greatist. Ask us how we're doing at the end of a long, stressful workday, and chances are you’ll hear, “I’ve been better” or some equally snippy response. Although it may be unintentional,…
This article by Mike Pierce was originally published on the blog for Future Point of View, Scott Klososky's consulting firm. Choosing the right technology vendor partner has become a critical skill for business leaders to master. When companies decide to…
In the best of all worlds, happy customers mean loyal customers. Loyal customers talk, create buzz and can be an advocate that leads to more customers. Customers want an exceptional experience and will quickly switch to another company to get…
This interview with Sally Hogshead was first published on storyboardmagazine.com. World-class branding expert and best-selling author Sally Hogshead believes the greatest value you can add is to become more of yourself. She identified seven forms of communication, detailed in her book,…
10 ways to be better at both sides of the conversation There are two sides to every conversation, and both are essential to the art of communication. So, how are your conversation skills? Think about it: Are you a smooth…
It's graduation season, and this year, U.S. colleges and universities will propel 1.8 million young people into the working world. While not all aspire to land in the C-suite, some have their sights set on the top job, either by founding a company or…
If you're all talk and no action, the competition will destroy you. Here's why honoring your commitments is vital. What is your "follow-up reputation" in business? Are you always prompt, or habitually late? If the latter, you'll never come out…
A few weeks ago, I was passing through Phoenix airport. I’d just picked up lunch and was looking for a place to eat it. I stumbled upon a huge seating area attached to a fast food restaurant. With the exception of…
This Broadcasting Happiness interview with Michelle Gielan by Kathy Caprino was originally published on Forbes. When I was in my corporate life years ago, I could see very clearly how bad news and rampant negativity could crush an organization and…
This article by Corey White was first published on Scott Klososky’s blog, Technology Story. Disney is using technology to make The Magic Kingdom a little more magical, and this provides a glimpse into the possibilities of the Internet of Things…
"When the time to perform arrives, the time to prepare has passed." Fellow SpeakersOffice speaker and Olympic Pommel Horse Gold Medalist with a perfect 10 in 1984, Peter Vidmar, used that line a few years ago. I asked for his…
Customers want real and personalized experiences. The best companies are delivering value with individualized and meaningful messages to their customers. The key is the message must be appropriate, relevant and of value. Customers want to be loyal. It is much…
This article was originally published on HubSpot. “Round up the usual suspects,” the gendarme ordered in the famous line from the movie Casablanca. And frequently, that is how executives think when they create teams, committees, or task forces. The boss…
This article written by Paul Lessard was published in The High Point Enterprise: Neighbors Leadership comes in many shapes and sizes. Whether you are talking about community, government, military or academia, nothing is accomplished without people of vision, energy and…
We often think that if we had more choices, it would be easier to change our lives. In fact, we do have plenty of choices, but we don’t change. What we really need in our lives to make a positive…
“Turbulence is inevitable, but misery is optional,” author and former Southwest Airlines CEO Howard Putnam told 2000 attendees at the 2015 NACHA Payments System Awards Luncheon in New Orleans, sponsored by TD Bank, America's Most Convenient Bank®, Tuesday, April 21, at…
March 20 was the International Day of Happiness - a time to reflect on how our emotional and social connections are more valuable to our happiness than any material goods we could buy. Live Happy produced a 24 hour live stream of interviews on the International Day of…
High Point University's Class of 2015 celebrated commencement weekend with broadcast legend Tom Brokaw - named one of the nation's top commencement speakers by the Huffington Post. More than 10,000 family and friends attended HPU Commencement Weekend, while thousands more watched…
This article by Corey White was first published on Scott Klososky's blog, Technology Story. Have you ever suffered through the frustration of trying to navigate a poorly-designed website on a smartphone: pinching pages, clicking on the wrong links, trying to read…
