Research and studies consistently prove the power of a positive customer experience. The best organizations know customer experience continues to be a prime differentiator. Research can be very revealing about the reasons for customer’s dissatisfaction, their needs and the reasons…
We grew up with a myth. The myth says: Work hard to be “better.” Better than everyone else. Better than the other students in our classroom. In your career, be better than your competition… because that’s how to be the best. I’d like to…
This article by Carol Egan, featuring Peter Vidmar, was originally published on HuffingtonPost.com. Confidence is not something we are born with or inherit. Confidence is something we grow, we develop. When I am in my zone, when I am fully in…
Charisma makes you likable. Do you have it? You know the guy. He’s poised. He’s confident. And when he speaks to people, it’s in a strong measured voice, a relaxed tone and his words are well-chosen. Even his classy but…
Smart leaders know -- and researchers agree -- that they’re significantly more effective when they can solicit candid feedback. But how can you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications? Well, it can…
In the weeks following the Sandy Hook tragedy, the lead stories on the news had been truly heart wrenching. Sometimes I found I could not bear to read or watch another story, and other times I simply couldn't look away. As…
Linda Richardson interviews best-selling author and international speaker Dr. Tony Alessandra. This is the featured cover article in the March 17, 2015 edition of Top Sales Magazine. Dr. Tony Alessandra is a best-selling author, international speaker, and entrepreneur in the field of…
Okay, friends, let’s talk. Are you… boring? Like, ugh, really boring. Instant narcolepsy. I don’t mean you, personally. I mean your social media. Here’s the BAD news: In a world with a 9-second attention span, you have to either stand…
Customers deserve respect. Their time and money are valuable and their loyalty is priceless. When you pay attention, you can elevate the customer experience. Here are some recent interactions that show the power of paying attention. Check your organization and…
This article by Mark C. Crowley featuring an interview with Shawn Achor was originally published on Fast Company. Engagement is the holy grail of workplace satisfaction. Here are three new ways to think about your employees' happiness. By the late…
He can't be serious, Jim thought. Jim had been recruited away from a Fortune 500 firm by a fast-growing start-up, and it was his first day. The president of the company had just handed him a BlackBerry and said, "Keep…
March 20 is the International Day of Happiness! It's a time to reflect on how our emotional and social connections are more valuable to our happiness than any material goods we could buy. It's also a day that the UN asks countries to…
In talking to people all over the United States, I have found that the term “salesperson” generates many responses. I seem to hear some of them over and over. A few of the most common are: pushy, high pressure, hard…
A personal brand can boost your reputation. It can help you spread a message, build relationships, and grow your business. BUT… not always. Your personal brand can actually work against you. In fact, it can damage people’s perception of you…
All companies would love to be able to say they are a game changer. Whether it is with their service, brand or innovation, few companies really can claim such a grand statement. Some of the few who come to mind…
Plot twist—it doesn’t matter! Find out how you can build your positive outlook. If you saw me on Super Soul Sunday with Oprah Winfrey, you’ll know that Oprah and I discussed the age-old question: Is the glass half-empty or half-full?…
Since your customers are your career, you should let them know how special they are. There are many ways you can accomplish this. Not all may apply to you, but think creatively on how you can adapt most of these…
What was your favorite memory of the holiday season? For me, one stood out. Last week, I attended a party thrown by an old high school friend. The party was fabulous -- I spent the night catching up with high…
This post originally appeared on HowToFascinate.com. An Introvert's Guide to Feeling More Fascinating A quick introduction from Sally Hogshead: A little over a year ago, a young woman walked into our office for a job interview. She wasn’t outgoing and bubbly. In fact,…
We've all heard of the Golden Rule: "Do unto others as you would have them do unto you." Author, speaker and CEO of Assessments 24x7 LLC, Dr. Tony Alessandra says, "This is a great rule, especially when it comes to values,…
