The brilliant Amy Wrzesniewski from Yale University researches how people perceive their jobs. She found that the way a person sees his or her occupation—as a “calling,” as opposed to a “job”—doesn’t depend on the job title or position, but…
This article by Vaughn Rachal was originally published on Scott Klososky's blog, Technology Story. Do you receive more than your fair share of “MARKETING” on a daily basis? Over 80% of the mail I receive both physical and the “e”…
It’s been an unbelievable year. I’ve worked with executives in oil and gas, hospitality, accounting, utilities, engineering, construction, retail, steel, education, manufacturing, IT, and banking (to name a few!). I've helped my clients become and build better leaders, develop and…
Let’s be honest. You dread certain tasks. Really dread them. You might even wake up in the morning and experience a sinking “uuuugh” feeling when you remember it. Here’s the kicker: not only do you dislike this type of task,…
There is a lot of talk about customers and their use of social media. Data tells us customers are using it more and companies must be responsive and innovative with their use of it. However, I would like to remind…
This article by Jared Lindzon originally appeared on The Globe and Mail. If employees are an organization’s most valuable assets, then there’s nothing more valuable than a highly engaged work force. That’s because research has proven that job satisfaction can…
Sales is often a game of questions. Unless you ask the right questions, you won't uncover the right needs. Unless you ask the right questions, you won't understand the right problems to solve. But there's an art to asking these…
This article by Eric Barker originally appeared on Barking Up the Wrong Tree. We all want to be more successful. But everything you read probably sounds like a lot of work. Isn’t there a scientifically proven method that’s a little more… fun?…
An Extraordinary Education at High Point University by Ellie Baldini was featured in US Airways Magazine, November 2014. Education of the whole person is the mantra at High Point University (HPU, highpoint.edu) in North Carolina. Founded in 1924, this private liberal arts…
"You did what?" I stammered, "I don't think I heard you right." My friend Florence smiled triumphantly. "Tasha, shutting off my cable was my only option. I couldn't keep hearing about all the things that were wrong with the world…
This interview with Sally Hogshead originally appeared on The Huffington Post, by Scott Goodson. We are all hungry to know what others think of us. These days we are even more in need of feedback, though typically it's a virtual…
This article by Tom Henricksen was originally published on MyITCoachCareer.com. “In the old days, we painstakingly copied our emails onto paper, put a stamp on them and mailed them to arrive 4 to 5 days later. We also churned…
Use this approach to set the right tone. Imagine how happy you would be if all your interactions with others were positive and pleasant. It sounds too good to be true, but it’s actually quite easy to establish. In 2009,…
Most organizations know how to talk about creating a customer focused culture yet implementation eludes them. Many roadblocks get in the way of the good intentions. The list of roadblocks is quite long. To get started, here are a few…
If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and…
This article was originally published on Forbes, by Dorie Clark. Does an overflowing inbox stress you out? You’re not alone – but according to Shawn Achor, author of Before Happiness: The 5 Hidden Keys to Achieving Success, Spreading Happiness, and Sustaining Positive…
If your meetings are long, awkward and unproductive, you’re not alone in your misery. One study of 2,000 managers reported in Industry Week revealed that at least 30 percent of the time people spend in meetings is a waste of…
You fascinate them. Here’s a juicy little case study for you… Over the past two decades of research on communication, I found that there are seven different ways to communicate and add value to your listener. And I’ve built my…
The best customer service organizations have many things in common. I believe the most important is that its leadership focuses on customer service and the customer experience. Check yourself and your leadership against these four strategies. Leaders dedicate dollars, time…
*This article by Michelle McQuaid, featuring an interview with Michelle Gielan, was originally published at the Huffington Post. Like most people, I grew up believing that if I worked hard, then I'd be successful and then I'd be happy. It…
