Tech Test 02
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First Time Clients Only
It doesn’t get any better than when a colleague sends me her recent customer experience. It is best if I let you hear it from her – “I made an appointment to get my hair cut a week ago because I received a 50% off coupon for the salon I’ve been going to for 6…
08.18.2010
Five Tips to Speak with Authority
When Arkansas Governor Bill Clinton, in his nominating speech for Michael Dukakis at the 1988 Democratic National Convention, spoke the words, “In closing…” a roar went up in the convention hall. He was finally finishing! Fortunately for him, his 1992 speech, accepting his own nomination, got much better marks. In fact, some said it was…
Tags: public speaking
08.09.2010
Remembering Your Best Customers
In the days when I was CEO at Southwest Airlines, just after airline deregulation, we prided ourselves in having frequent, convenient and low priced service between Dallas Love Field and: Houston Hobby, San Antonio, Austin Oklahoma City, Tulsa, New Orleans, and the list goes on. As a result we created a new market of commuters,…
08.03.2010
5 Ways Technology Improves Our Lives
For some reason I have had these visions popping into my head of the things in life that technology has pretty much erased from the face of the Earth. If you are under 25 years old, this post may not mean much to you. For the rest of us, this will be a bit nostalgic.…
Tags: Scott Klososky
07.27.2010
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