Tech Test 02
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So What Do Customers Want?
Recent research from the Strativity Group, (August 2009), gives us insight into what seems to be a tough to answer question. What do customers want from their buying experience? Their research found – 1. Quick and Effective Issue Resolution. This means team members must have information and authority at their command. Make certain your processes…
Tags: customer experience
07.07.2010
The Art of Delegation
The ability to delegate sets leaders apart from followers. That is because many people find it difficult to give up control. Delegating duties and responsibilities is essential in today’s downsized organizations. The following key points will help you master the art of delegation: Find the right person for the project. Do not assign the project…
06.28.2010
Charisma: What is it? What Will it Do For You?
You’re squirming in your seat, wondering if the next speaker can possibly be less inspiring than the preceding one, when, suddenly, the room falls silent. Looking poised and confident, the next presenter smiles and then begins. Instantly, it’s clear that he’s good: His strong, measured voice, his relaxed tone, his precisely articulated and well-chosen words,…
Tags: charisma
06.14.2010
Ten Principles of Motivation
One of the questions I hear most often from executives is “How do I motivate my employees to do the things I want them to do?” The answer is: You don’t! We can’t motivate people. They are already motivated. But we can determine what motivates them and use this knowledge to channel their energies toward…
Tags: Motivation, nido quebein
06.07.2010
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