Tech Test 02
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Hire Smart to Start
After speaking to a customer service representative on the phone, I was reminded of one of my hiring tips. I know some of you reading this would love to be hiring right now and not shrinking your staff. But when hiring is back on your agenda, make certain you get the best possible employees. Here…
10.26.2009
A Winning Image Starts with a Good Self-image
I have a teacup poodle named Vito. Vito is the size of a toaster, but every time I take him for a walk, he never fails to pick a fight with some dog ten times his size. It’s become clear to me that Vito has an image problem – he’s a little dog who thinks…
10.21.2009
Final Questions Can Build Customer Loyalty
I recently stopped using a service that was getting $984 annually from me for the last 7 years. I called the local office to check on cancellation procedures and discovered it was amazingly simple. I was told just don’t pay the next monthly invoice. Here is the really amazing part – the manager did not…
Tags: loyalty
10.15.2009
Exceptional Customer Service – Podcast Interview with Lisa Ford
A customer service trainer interviews Lisa Ford, speaker and author of Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations. How can you become more customer-focused? How do you know if your service efforts are actually working? What are the best ways to retain customers? This 45 minute podcast is an…
10.07.2009
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