Tech Test 02
Page 110 of 120
Corporate Social Media Policy
I cannot stop myself from writing this specific message for you to because I am becoming frustrated that organizations are moving so slowly on this subject. I have been asked to speak to quite a few audiences lately about social media and how it can be used by organizations to increase sales, or to drive…
Tags: Scott Klososky
07.10.2009
Inspiring Greatness in Yourself and Others
Motivation vs. Inspiration Everyone needs a bit of inspiration now and then. It seems with the challenges many of us are facing in today’s turbulent times, feeling inspired takes more energy than it ever has. What is the difference between motivation and inspiration? They are often confused, but they are not the same disciplines. Webster…
Tags: Motivation, Success
06.30.2009
Customer Service Basics are Timeless
Today’s buzz words in the world of customer service are “customer engagement” and “customer centric”. The concepts are very valid and important to create a relationship with the customer. But as I read the articles I can’t help but think these are just new phrases for the same old stuff that has been around forever.…
Tags: loyalty
06.26.2009
Why Customer Service is Not Enough
What was your latest customer service slogan? “The customer is always right”, “The customer comes first”, or how about this one – “The Year of the Customer”. I spoke recently at an event and that was the theme of the conference. Shouldn’t every year be THE year of the customer? Managers have read all the…
06.16.2009
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