Tech Test 02
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The Stairs of Customer Loyalty & Creating Apostles
Many companies follow the same formulas for bringing them closer to what they think their customers really want. Concepts like “customer focus” and “customer satisfaction” are warmly embraced. Today, who isn’t focusing on satisfying customers? However, in today’s ultra-competitive marketplace, if you’re doing what everybody else is, you’ll never get to where you want to…
Tags: loyalty
06.10.2009
The Technology Integration of Man
I have delineated ten phases in “the technology integration of man” – four before this moment, and six to come. Step back and think about the time we live in now as being in the middle of a 100 year continuum. We can go back 50 years and review how technology has blossomed for us,…
Tags: Change, Scott Klososky
05.19.2009
Leaders: Born or Made?
Leadership comes from training, development and experience. Correct? If not, then you must be born with those necessary ingredients. Correct? Frankly, I don’t think it is one or the other. It is a combination of both. I spoke at an executive development program for twenty five general officers of the U.S. Army. Leadership is of…
05.13.2009
Making Tough Times Work for You, the Old Fashioned Way
A bus ride to town cost a nickel. Two hamburgers and a Coke at George Nichols Coney Island cost a quarter, if you had one. A new Chevrolet was about $600. A first class letter was 3 cents and you could send a postcard anywhere in the U.S. for a penny. This was in Galesburg,…
Tags: Art Holst, Economy, Success
04.29.2009
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