Tech Test 02
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7 customer service lessons from the best Uber driver ever
This post originally appeared on Fast Company. This Toronto Uber driver has maintained a 4.99 rating after driving nearly 5,000 passengers. When I climbed into his car, I found out why. I’ve probably taken an Uber two or three times a day for the past couple years. And every time I idly check the driver’s…
Tags: customer expeience, customer service, Neil Pasricha
08.14.2018
How This Latina Turned 100 Days Of Facing Her Fears Into A New Career
Less than three years ago, Michelle Poler was balancing a full-time job as an Art Director at Young & Rubicam with studying for a Masters in Branding at the School of Visual Arts. Now, she’s the voice behind Hello Fears — a movement that aims to make the world a braver place. “When Hello Fears was…
Tags: facing fears, hello fears, Michelle Poler, personal growth
07.31.2018
A New Vision For The Future: An IoT Solution To Assist Blind People With Sighted Support
Imagine waking up one morning to find yourself blind after a lifetime of seeing. This scenario became the reality of 35-year-old Eric Burton, an active and ambitious individual who was in the throes of climbing the corporate ladder. Burton was born with a rare degenerative eye disease called Retinitis Pigmentosa, which caused his vision to…
Tags: Aira, Amy Blankson, AT&T, augmented reality tool, IoT solutions, technology solutions
06.27.2018
The Right Way to Respond to Negative Feedback
Feedback, as they say, is a gift. Research bears this out, suggesting that it’s a key driver of performance and leadership effectiveness. Negative feedback in particular can be valuable because it allows us to monitor our performance and alerts us to important changes we need to make. And indeed, leaders who ask for critical feedback are seen as more effective…
Tags: receiving feedback, self-awareness, tasha eurich
06.14.2018
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