Tech Test 02
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4 Steps to Forgiveness at Work and in Life
Recently, I was lucky enough to see the mega-smash Broadway musical Hamilton, the powerful tale of Alexander Hamilton’s short and controversial life. As one of the largest musical theater geeks of all time, the excitement I felt for this absolutely cannot be overstated — and in case you’re wondering, it really is that good. I found one moment in the show especially compelling. As…
Tags: forgiveness at work, forgiveness in leadership, how to forgive, positive effects of forgiveness, tasha eurich
04.12.2016
How to Take Control of Any Conversation
Your opening line makes all the difference. This article by Ashley Hamilton of OWN was first published on Huffington Post. The next time you walk into an important meeting, think carefully about your first few words. According to positive psychology researcher and author Michelle Gielan, the initial words we speak have a huge impact on…
Tags: broadcasting happiness, business communication, MIchelle Gielan, positive communication, power lead
04.06.2016
Can Using Your Feet Improve Brainpower?
Is it really possible to improve one’s brainpower? Science is telling us yes. As “life hacks” continue to permeate business culture, people’s experiences and subsequent research are uncovering a treasure trove of these self-improvement tips. One of the best ways to improve brain function does not directly involve the brain at all. It involves the…
Tags: benefits of exercise on the brain, Dr. Tony Alessandra, improve brainpower, life hacks, Tony Alessandra, walking good for brain
03.29.2016
Make Your Call Center Relevant
There has been much debate on whether call centers will survive. Since customers are armed with many options and channels to access help with issue resolution, the question seems timely and appropriate. However the best leaders of call centers know they are more relevant than ever. While speaking at ICMI’s call center demo and conference,…
Tags: call center, customer loyalty, customer service, Lisa Ford
03.23.2016
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