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Page 51 of 120

The Kiss of Death in Social Media


Okay, friends, let’s talk. Are you… boring? Like, ugh, really boring. Instant narcolepsy. I don’t mean you, personally. I mean your social media. Here’s the BAD news: In a world with a 9-second attention span, you have to either stand out, or don’t bother. In social media, boring is the kiss of death. Here’s the…

Sally Hogshead

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03.27.2015

Pay Attention — Your Customer Deserves It


Customers deserve respect. Their time and money are valuable and their loyalty is priceless. When you pay attention, you can elevate the customer experience. Here are some recent interactions that show the power of paying attention. Check your organization and identify if these happen at your company. When approaching a counter at a retail store,…

Lisa Ford, customer service skills

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03.24.2015

3 Uncommon Ways to Drive Happiness in the Workplace


This article by Mark C. Crowley featuring an interview with Shawn Achor  was originally published on Fast Company.  Engagement is the holy grail of workplace satisfaction. Here are three new ways to think about your employees’ happiness. By the late 1990s, the number of people diagnosed with depression in the U.S. had increased by nearly…

Shawn Achor

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03.19.2015

3 Ways to Stop Your Job From Ruining Your Life


He can’t be serious, Jim thought. Jim had been recruited away from a Fortune 500 firm by a fast-growing start-up, and it was his first day. The president of the company had just handed him a BlackBerry and said, “Keep this with you at all times.” Really?, Jim thought. That Saturday morning, one of the…

Dr. Tasha Eurich

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03.17.2015

Page 51 of 120