Tech Test 02
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Leaders: Are You a Tyrant or a Pushover?
Bankable Leaders connect with their teams as human beings and drive them to top performance. It is a rare leader who can do both naturally, without careful thought and development. In my work coaching executives, I often meet people who say things like, “I don’t want to hear people’s whining—I just want them to do…
Tags: bankable leaders, bankable leadership, leadership style, tasha eurich, the pushover leader, the tyrant leader
02.20.2015
Is Your Customer Service a Game-Changer or Just Keeping You in the Game?
All companies would love to be able to say they are a game changer. Whether it is with their service, brand or innovation, few companies really can claim such a grand statement. Some of the few who come to mind might include Ritz Carlton, Southwest Airlines, Target, Starbucks and Apple. My experience tells me more…
Tags: customer loyalty, customer service skills, Lisa Ford
02.18.2015
Is the Glass Half-Empty or Half-Full?
Plot twist—it doesn’t matter! Find out how you can build your positive outlook. If you saw me on Super Soul Sunday with Oprah Winfrey, you’ll know that Oprah and I discussed the age-old question: Is the glass half-empty or half-full? Even the positive-minded media mogul admitted to wrestling with the question. “I beat myself up…
Tags: glass half-empty or half-full, Oprah Winfrey, positive outlook, Shawn Achor, Super Soul Sunday
02.12.2015
Thirteen Ways to Assure Customer Satisfaction
Since your customers are your career, you should let them know how special they are. There are many ways you can accomplish this. Not all may apply to you, but think creatively on how you can adapt most of these ideas to ensure customer satisfaction: Show your customers you think of them. Once a month…
Tags: customer experience, customer loyalty, customer satisfaction, customer service, Tony Alessandra
02.05.2015
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