Tech Test 02
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How to know if your job is energizing (or just draining you)
Let’s be honest. You dread certain tasks. Really dread them. You might even wake up in the morning and experience a sinking “uuuugh” feeling when you remember it. Here’s the kicker: not only do you dislike this type of task, and feel exhausted just thinking about it, but it can also damage your reputation. For…
Tags: How the World Sees You, job satisfaction, productivity, Sally Hogshead
12.16.2014
Customers Still Use the Phone
There is a lot of talk about customers and their use of social media. Data tells us customers are using it more and companies must be responsive and innovative with their use of it. However, I would like to remind organizations that customer still pick up a phone and call. In many cases, they’ve already…
Tags: customer service fundamentals, customer service phone skills, Lisa Ford
12.11.2014
How Employee Engagement Can Boost the Bottom Line
This article by Jared Lindzon originally appeared on The Globe and Mail. If employees are an organization’s most valuable assets, then there’s nothing more valuable than a highly engaged work force. That’s because research has proven that job satisfaction can lead to higher sales, increased productivity, lower health care and attrition costs, and can even…
Tags: company culture, employee engagement, human resources, MIchelle Gielan, workplace culture
12.04.2014
Asking More Effective Sales Questions: 10 Tips
Sales is often a game of questions. Unless you ask the right questions, you won’t uncover the right needs. Unless you ask the right questions, you won’t understand the right problems to solve. But there’s an art to asking these questions. Which is why I’d like to share the following ten tips for asking more…
Tags: sales, sales effectiveness, sales questions, Tony Alessandra
12.02.2014
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