Tech Test 02
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Shawn Achor on How to Be Happier at Work
This article was originally published on Forbes, by Dorie Clark. Does an overflowing inbox stress you out? You’re not alone – but according to Shawn Achor, author of Before Happiness: The 5 Hidden Keys to Achieving Success, Spreading Happiness, and Sustaining Positive Change, some subtle shifts in mindset can dramatically increase your happiness and productivity: “An overflowing…
Tags: Before Happiness, happiness and success, National MS Society, Shawn Achor, TEDx
10.17.2014
For More Productive Meetings, Throw Out Your Conference Table
If your meetings are long, awkward and unproductive, you’re not alone in your misery. One study of 2,000 managers reported in Industry Week revealed that at least 30 percent of the time people spend in meetings is a waste of time. You know how it goes: You receive an invitation with a vague title like…
Tags: Adobe Connect, face-to-face meetings, Join.Me, meetings, productive meetings, tasha eurich, virtual meetings, WebEx
10.09.2014
How do you captivate your entire email list?
You fascinate them. Here’s a juicy little case study for you… Over the past two decades of research on communication, I found that there are seven different ways to communicate and add value to your listener. And I’ve built my email list around these Advantages – sending you content rich communication that shows you how…
Tags: email marketing, fascination, How the World Sees You, marketing, Sally Hogshead
10.07.2014
The Four Strategies for Customer Service Leadership
The best customer service organizations have many things in common. I believe the most important is that its leadership focuses on customer service and the customer experience. Check yourself and your leadership against these four strategies. Leaders dedicate dollars, time and creativity to training. They know employees must have “state of the art” skills as…
Tags: customer experience, customer focus, customer service, customer service leadership, Lisa Ford
10.03.2014
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