Tech Test 02
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How to Fascinate: Interview with Sally Hogshead
Club Business International interviewed Sally Hogshead last spring to gear up for Sally’s keynote address at the International Health Racquet and Sportsclub Association’s (IHRSA) Annual Convention and Trade Show. CBI: The title of your IHRSA 2014 presentation, “How to Fascinate: From First Impressions to Lasting Value,” is definitely intriguing. What’s up? SALLY HOGSHEAD: Well, as you might…
Tags: How to Fascinate, IHRSA 2014, Sally Hogshead
09.11.2014
High Customer and Employee Engagement Boosts Profits
Do happy employees create happy customers? Could it be so simple? I define a happy customer as one who is loyal and willing to refer you to others. Happy customers mean their problems were solved and their needs met. Statistics tell us that the service experience has a big impact on the company’s bottom line.…
Tags: customer experience, employee engagement, Lisa Ford
09.09.2014
Marketing in the Digital Age
A look at four essential technology strategies The responsibilities of an organization’s leadership team are not getting any easier. As technology continues to change the business landscape for the C-suite, you must now lead your company in using that technology to enhance the value of your product. This responsibility can no longer be outsourced to…
Tags: digital marketing, leadership, Scott Klososky, technology, technology strategy
09.05.2014
How Happiness Affects Your Success: Interview with Shawn Achor
This article written by career success coach, Kathy Caprino originally appeared on LinkedIn. One of the things I love most about my work is that my fascinating, knowledgeable clients teach me things I’m excited to learn. A while ago, a client shared with me the riveting TED Talk by the world’s leading positive psychology expert…
Tags: happiness advantage, happiness and success, Shawn Achor, Success, TEDx, The happy secret to better work
09.03.2014
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