Tech Test 02
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Consistency: The Key to a Customer-Focused Culture
Customers want a consistent service experience. It seems like that would be easy to deliver yet it is not the norm. Since it is not the norm, consistency becomes a customer differentiator. Check how well you deliver consistency with these strategies. 1. Be reliable. Get it right the first time. Whatever the customer needs, they…
Tags: Culture, customer experience, customer focus, customer relationships, customer-focused culture, customers
10.03.2013
7 Ways New Speakers Can Collect Video Footage
At SpeakersOffice, we receive a lot of inquiries from new speakers who are seeking representation. One of the most common difficulties for speakers who are just starting out in this industry is collecting quality video footage. As a speaker, your best marketing will always be doing what you do best (that means speaking!). The second…
09.13.2013
Flying the Surly Skies: Stay Positive
I give about 100 lectures a year, which translates to about 300 flights. I try to stay positive about everything, which shouldn’t be a surprise considering I’m a researcher, author and educator in the field of positive psychology. I do have some things to make travel less tedious. I bring a Kindle instead of a book, and…
09.05.2013
The #1 Reason Someone Should Hire You
Your personality has one distinct advantage. This advantage is your highest and most unique value. It’s what makes you different- and better- than everyone else in the crowd. It’s the essence of your personal brand. This is what makes you, YOU! I recorded this quick video for you, to give a sneak peek of our…
Tags: Fascination Advantage, How to Fascinate, personal brand, Sally Hogshead
08.26.2013
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