Tech Test 02
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Stellar Customer Service Equals The Five Cs
The Five C’s of Effective Execution Pay a Key Role in Superior Customer Service. To have mastered these five measures means that you have mastered the way to superior Customer Service which will produce results for your company! 1. Commitment – Across the entire span of people who will be responsible to accomplish…
Tags: customer experience, customer focus
05.08.2013
Productive Failure: We Learn By Doing
We learn by doing. Think about the basic skills you’ve acquired in life. You learned to walk by pulling yourself up, turning loose and taking a step. You fell the first time, but you got up and tried again. Each time you did it a little better than the time before. You were learning by…
Tags: Dr. Nido Qubein, goals, learn by doing, learn from failure, learn from mistakes, Success
04.17.2013
Strategic Discipline is Crucial in Turbulent Times
“Nobody sings solo,” was our CEO Eddie Carlson’s favorite line when he was our leader at United Airlines and I was the group vice president of marketing. On my office “wall of fame” are names of leaders and mentors with whom I’ve worked over the years. They taught me the importance of being disciplined and…
Tags: management, mentor, mentoring, southwest airlines, strategic discipline
04.10.2013
Five Daily Tactics to Keep Your Customers
Customers are fickle, demanding and opinionated. Keeping your customers loyal, satisfied and saying positive things about you is crucial. There are plenty of things that must be done via your technology, people and processes to make your culture customer focused. Here are 5 strategies that need to be incorporated into your daily efforts. 1. Be…
Tags: customer experience, customer loyalty, customer service, Lisa Ford
04.03.2013
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