Tech Test 02
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Raise Your Spirits and Boost Your Success
Until I began researching happiness at Harvard, I thought that if you just worked harder, you’d be more successful, which of course would make you happier. But my research showed that formula doesn’t work. Every time our brain records a success, we change our goalpost for success. Get good grades? Then you need…
Tags: happiness advantage, positive psychology, Shawn Achor, Success, the happiness advantage, The happy secret to better work
03.28.2013
A Magical Example of Fascinating Customer Service
My daughter Azalea recently had minor surgery. Everything turned out just fine, but ahead of time she was a little nervous. Specifically, she was concerned about being wheeled away from me, into the operating room. Enter… The Bubble Parade! To ease her fears, the pediatric nurses created a “bubble parade” by blowing little soap bubbles…
Tags: customer experience, customer relationships, How to Fascinate, marketing, marketing strategy, Sally Hogshead
03.20.2013
Can Self-Destructing Content Improve Communication?
If you have no idea what Snapchat is, I urge you to load it on your mobile device and try it out. This application is sweeping through the teenagers of the U.S. and seems to be the next darling of the social networking market. I recently saw the first article predicting it will be the next…
Tags: communication barriers, Scott Klososky
03.14.2013
The Leadership Genius of Abraham Lincoln
Abraham Lincoln really was born in a log cabin. The fact that he went on to become President – and to lead the country through the most difficult period of its history – is truly remarkable. It’s even more amazing when you consider what it took to be an important leader in the middle of…
Tags: Abraham Lincoln, genius, leaders
02.27.2013
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