Tech Test 02
Page 80 of 120
Six Steps to Making Great Decisions
Our lives are the products of our decisions. If we make good decisions, we’ll prosper. So how can we be sure that we’re making good decisions? It’s a lot like making a casserole: You find a good recipe and you follow it. Just as haphazard procedures won’t guarantee good casseroles, so haphazard decisions won’t guarantee…
Tags: decision making, personal effectiveness
12.06.2012
Empower your Employees for Real Results
Organizations serious about creating a customer focused culture have spent time studying Zappos. Zappos has developed an unusual approach to serving customers and building loyalty. They have redefined empowerment. Team members have the ability to spend time on customer calls as they see best. Zappos measures total time spent on calls with the goal being…
Tags: customer experience, customer focus
11.14.2012
10 ways to fascinate (and win!) over the phone
Every phone call is an opportunity. If you engage and fascinate your listener, you’ll earn a new advocate. But if you fumble, you’ll weaken their impression of your value. You need to earn their attention, and you need to do it immediately- otherwise, they’ll start scrolling through emails faster than you can say “um.” Before…
Tags: Fascination Advantage, How to Fascinate, phone sales, sales calls, sales success, Sally Hogshead
11.09.2012
Is Technology Addiction Really Bad for Us?
There seems to be a built in negative filter for most people when it comes to the concept of humans being dependent, or “addicted” to technology. They assume that anytime people are unnaturally attached to a device, there must be a form of psychosis involved. Surely this stems from a deep-seated belief that anything that…
Tags: Scott Klososky, technology addiction
10.18.2012
Page 80 of 120
