Tech Test 02
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3 Strategies to Enhance your Customer Experience
Customer experience is a tough concept to define. It is designed and delivered by the company yet defined by the customer. According to research and customer conversations, the experience can be the reason for defection or loyalty. You must make it your priority to keep improving the experience so you create an engaged and loyal…
Tags: customer experience, customer focus, customers
09.05.2012
Brené Brown: On Leadership, Love and Vulnerability
As a vulnerability researcher, I’ve noticed a pattern in my conversations and interviews with leaders and entrepreneurs. Within a very short period of time, our discussions become deeply personal and there’s an evolution that moves from This is how I lead to This is who I am to These are the people I love. We…
Tags: Brené Brown, leaders
08.24.2012
Technology Driven Chaos
At every level, technology is now a game changing tool – and a great weapon of destruction. I suspect there has been little in the history of humanity that has more ability to change our lives, careers and fortunes save war and pestilence. It should be no surprise that when billions of us can now…
Tags: Scott Klososky
08.22.2012
5 Questions to Ensure Happy Customers
Having a flock of happy customers is like having your own advertising agency. A major study by a commission of business experts found that the typical happy client will tell three friends or business associates about you. Word-of-mouth advertising through satisfied customers influences people to buy a product or service more often than all other…
Tags: customer experience, customer focus, customer relationships, customer service fundamentals, customers, happy customers
08.15.2012
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