Tech Test 02
Page 87 of 120
What Motivates Your Employees?
“I just can’t seem to motivate these people.” I often hear that from corporate leaders. I tell them: “Stop trying. You’ll never be able to motivate them.” The advice of a quitter? Not at all, because the next thing I tell them is this: “They’re already motivated. Find out what it is that motivates them,…
Tags: employee engagement, Motivation
02.06.2012
Make Stress Work for You
I had gone to bed at midnight. It was now two in the morning. I was still awake, stressed thinking about my book, which — ironically — is about happiness. Trying to unwind, I opened my laptop and started watching clips from The Daily Show. An ad for a popular sleep aid came on that…
Tags: Shawn Achor, the happiness advantage
01.24.2012
Lisa Ford’s Tips for Stellar Customer Service on the Phone
When customers call a company, they deserve the best treatment. However, many organizations continue to abuse their customers with poorly thought out phone handling. The guilty companies range for the largest to the smallest. The reality is, most companies do not want the calls. Their desire is for the customer to check the website first,…
Tags: customer experience, customer service Customer Service
01.17.2012
Do You Take Risks?
Unreasonable risk-takers are individuals who tend to over-emphasize the resources they have available or can acquire to accomplish their objectives. Or, they’re people who under-emphasize the barriers that are likely to get in their way. There’s been a lot of emphasis in the past decade or so on risk-taking as a positive trait of high…
Tags: entrepreneurs, new business
01.10.2012
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