Tech Test 02
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Is Happiness Impossible?
In difficult times is happiness out of reach? On a cold, wet morning in Boston, I was peering out the subway windows over the recently thawed Charles River, dreaming longingly of the sailboats that dot the water in summer, when all of a sudden a woman accosted me. I say “accosted” because unlike in warm…
Tags: positive psychology, Shawn Achor, the happiness advantage
11.22.2011
Are You Smarter than a 5th Grader?
One of the foundational aspects of social technologies I talk about is the ability for a person,or an organization to use new tools to harvest huge amounts of information from the Websphere and pack it into our brains. I often regale people on the concept that it is a knowledge economy and the smart people…
Tags: Scott Klososky
11.18.2011
Leaders: What’s your freakout point?
What is your freakout point? USA Today posed that question to several CEO’s and former CEO’s. I replied that years ago when I was under a lot of stress taking Braniff International Airlines through chapter 11 in Texas, I was really tired and uptight. Our daughter Sue, signed us up for a parachute class and…
Tags: leaders
11.08.2011
5 Ways to Make Your Customer Service a Game Changer
All companies would love to be able to say they are a game changer. Whether it iswith their service, brand or innovation, few companies really can claim such a grand statement. Some of the few can, include Ritz Carlton, Southwest Airlines, Target, Starbucks and Apple. My experience tells me more companies are just trying to…
Tags: customer service, Lisa Ford
11.01.2011
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