Tech Test 02
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New Book! Daring Greatly – by Dr. Brené Brown
I’m so excited to share it with you! The phrase Daring Greatly is from Theodore Roosevelt’s speech, Citizenship in a Republic. This is the passage that made the speech famous: “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could…
08.24.2011
Four Strategies for Customer Service Leadership
The best customer service organizations have many things in common. I believe the most important is that leadership focuses on customer service and the customer experience. Check yourself and your leadership against these 4 strategies. 1. Leaders dedicate dollars, time and creativity to training. They know employees must have “state of the art” skills as…
Tags: customer experience, customer focus, leaders
08.23.2011
10 Attributes of Successful Speakers
While there isn’t any one “secret” that will work for everyone, I’ve observed successful speakers over 12 years in this industry and here are 10 attributes many of them have in common:1. Relevant experience in their area of expertise (business, sports, politics, etc.) and constantly staying informed of industry trends, blogging, keeping their name out…
Tags: Professional Development, professional speakers, public speaking, Success
08.15.2011
Want a promotion? Give more social support
The greatest metric for predicting job satisfaction and engagement is the social support perceived by the employee. And job satisfaction and engagement directly correlate with productivity. So the best and fastest way to feel more connected and therefore more productive is to receive more social support from others at work, right? Not so fast. Some…
Tags: connection, positive psychology, Shawn Achor
08.03.2011
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