Tech Test 02
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Do Happy Employees Create Happy Customers?
Could it be so simple? I define a happy customer as one who is loyal and willing to refer you to others. Happy customers mean their problems were solved and their needs met. Statistics tell us that the service experience has a big impact on the companies’ bottom line. The delivery of superior experience depends…
Tags: customer experience, employee engagement
07.20.2011
Customer (In)Visibility: The Choice is Yours
Allow me to share something that is staggering to me. I spend thousands of dollars a year with many companies that have no idea I exist – and so do you. As sophisticated as we probably think we are at “knowing” our customers, clients, members, patients, etc. (which I will refer to as customers from…
07.14.2011
6 Ways to Stay Motivated
Not everyone can remain “up,” optimistic, and energetic all the time. We all wax and wane in our moods, outlook, and energy levels. That’s normal. People who are “up” most of the time have many methods to their madness. Adopt some of them to keep your motivation high. 1. Do What You Love and the…
Tags: Motivation, personal effectiveness
07.06.2011
4 Customer Service Stats to Improve your Bottom Line
There is plenty of great research on why customer service should be a differentiating strategy for organizations. Given that my business is helping companies improve their customer service experience, I love the statistics. Customers for years have been telling us how they want real customer service that stands out. Here are some recent numbers and…
Tags: profitability
06.27.2011
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