Tech Test 02
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What’s Your Net Promoter Score?
We all look for ways to measure the customer experience and customer satisfaction. We have learned over the years that a loyal customer will stick with you through the good times and through the turbulent times. A satisfied customer may not always be loyal and leave you for the competition. At Southwest Airlines, I would…
Tags: customer experience
06.13.2011
Growth After Disaster: Going Beyond Resilience
A month after I visited my sister at her brand new home in Biloxi, Mississippi, hurricane Katrina hit. A month after my first lecture on Wall Street, the global economy collapsed. Shortly after I agreed to give a talk in Brisbane, Australia, they got hit with massive flooding…and then a cyclone. I may study optimism,…
Tags: personal effectiveness, post-traumatic growth, Shawn Achor
06.01.2011
Are Happy People Dumb?
“Happy people are not the smart people.” I was talking to a stock trader shortly before giving a lecture at a large bank in New York. I think he thought I was a fellow trader, but I felt a little awkward at this turn in the conversation… as my lecture topic was the research case…
Tags: positive psychology, Shawn Achor, the happiness advantage
05.16.2011
New Book: Paid to Speak: Introduction
The National Speakers Association’s first-ever book, Paid to Speak: Best Practices for Building a Successful Speaking Business, is a must-read for professional speakers–whether keynote speaker, motivator, coach, trainer, facilitator, or consultant–as well as those aspiring to a speaking career. The book covers launching, building, and maintaining a successful speaking career, and corresponds with four core competencies NSA…
Tags: Jim Cathcart, NSA, Paid to Speak, professional speakers
04.27.2011
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