Tech Test 02
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4 Strategies to Kick Up your Service Experience
The new year is traditionally the time to re-focus and get serious about goals. For customer loyalty, your customer experience better be at the top of your goal list. Over the last few years, customers have made it clear they want a relationship and a memorable experience. Creating loyal, engaged customers is harder than ever.…
01.17.2011
A Formula for Becoming Smarter in the Marketplace
Being the kind of person that is forced to think big thoughts for a living, I am always on the hunt for new things to learn. It is a knowledge economy after all so the smart people win and I like to win. This is actually one of the things that became crystal clear…
Tags: leaders, Scott Klososky
01.10.2011
Do you ever doubt yourself when things aren’t going well?
Many times I have doubted myself when things are not going well and wondered why anyone would want to put their “bets” on me. I would guess it has happened to all of us including Bill Gates and Warren Buffett in their early days. But then, something happens that is unexpected. Someone puts their hand…
Tags: leaders
12.29.2010
Customer Loyalty can be Surprising
Many companies use a customer loyalty scheme whether it be miles, points or other free stuff. All are based on dollars spent and frequency of usage. None of that is big news. I am a member of plenty of these programs. And many of us will admit, some of those companies we really do not…
11.22.2010
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