Tech Test 02
Page 98 of 120
4 Leadership Styles: Create Higher Performance
Practicing The Platinum Rule—treating others the way they want to be treated by adapting to their behavioral style—can quickly make you a more sensitive, effective leader. Indeed, this rule can have a positive effect on every aspect of managing and leading. With each of the four behavioral types, there’s a different way to communicate with…
Tags: management, The Platinum Rule
11.15.2010
The Bitter Consequences of Lagging
Leaders, by the definition of the word, should be out in front of their charges guiding them as to the next move to make, or the next place to go. But what happens when leaders fail to lead? What happens when they choose to not even take a stand on the direction the team should…
Tags: leaders, Scott Klososky
11.08.2010
Final Chapter – One White Shirt
Many months ago in my weekly email series I wrote one entitled: “Only One White Shirt.” It was the story of Bonnie Whitten, who was my training instructor on the ticket counter, many years ago at Midway Airport in Chicago for Capital Airlines. I didn’t have enough money to buy uniform shirts, and every evening for…
Tags: Gratitude
10.20.2010
Cable Companies Forced to Connect
It is a shame that New York City regulators have been forced to get involved in the repair business of cable companies. The city has drafted a contract with the cable TV providers that states: “If the technician fails to show up inside the promised window, the company has to give the customer a month’s…
10.04.2010
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