Tech Test 02
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5 Ways to Be More Persuasive
Why are so many new ideas a tough sell? Isn’t it true, as the old saying goes, that if you invent a better mousetrap, the world will beat a path to your door? No, that’s baloney! In fact, it’s never been less true; for a variety of reasons. For starters, people everywhere have become more…
09.27.2010
Creative Leadership
It takes a creative mind to exercise leadership in the 21st century. In fact, it’s not enough for the leader to be creative. The people who are led must also be taught to be creative. If change is the norm for this century, then innovation is the engine of change and knowledge is its fuel. If…
09.22.2010
Customer Service – A One-Time Opportunity
Everywhere you turn today you hear about the importance of customer satisfaction. From the bank to the phone company to the video store, every business seems to proclaim that “The Customer Is King,” that “People Are Our Business,” that “Your Satisfaction Is Our No.1 Goal.” So you might think that service is getting better with…
Tags: The Platinum Rule
09.15.2010
Vocabulary (and the Social Quagmire)
OK, I am only going to write about this one time, and then I am going to let it go. I start every presentation I give on social technologies with the same slide, and each time I review it, the audience nods their heads as if to say, “now I get it…” This slide is…
Tags: Scott Klososky
09.07.2010
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