OK, I am only going to write about this one time, and then I am going to let it go. I start every presentation I give on social technologies with the same slide, and each time I review it, the audience nods their heads as if to say, “now I get it…” This slide is a simple vocabulary lesson to try and bring some coherence and sense to the jumble of terms people are now using in the social space. It seems that each new day brings some new variation on an activity with the word social pasted in front of it. This is much like the late 90’s when people put the letter “e” in front of just about everything in order to try and signify that it was Web enabled.
Here is my take on what we should all be doing… The umbrella term needs to be Social Technologies. This is a general enough term that it covers the various branches of the discipline. To use the term social networking or social media as the umbrella is a misnomer because these are simply branches that I will discuss in a minute. Since Social Technologies (or technology) is a little long, we could shorten it in most cases to Social Tech. With this as an general term, let’s look at what falls underneath it and why…
Social Networking is clearly the right name for the branch of this field that speaks to any application or platform that is used to connect people through live, or delayed written communication. This includes eCommunities, Twitter, Facebook, LinkedIn, Foursquare, etc. Any service that seeks to connect people one to one, many to many, or one to many for the purposes of communication or community falls within this branch.
Social Media is the branch that refers to any application or platform that uses a form a media to allow people to share information one to many. Media in this case means video, documents, presentations, or pictures. Or said another way, YouTube, Scribd, SlideShare, and Flickr. The word media is a specific term that refers to a specific method for leveraging social communications or information sharing and the key thought here is that it is done through a media file.
Social Relevancy is the branch that speaks to online reputation, or online credentials. This includes all of the concepts and applications that help build, monitor and measure what your visibility is on the Internet. This includes all of the social networking and social media sites. Whether we are talking about an organization, a person, or a product, all are starting to have online reputations, and a measurable amount of social relevancy.
There is now a fourth branch I will call the catch all branch. This is for any activity that now has the word “social” pasted in front of it to denote the fact the social tools are now being used to improve performance. For example, Social CRM, and Social Recruiting. I suspect we will see many more examples of nomenclature like this over the next five years, then we will drop putting social in front of terms when everything has a social tech element within it.
If people cannot discern the difference between these terms, they will never be able to actually be good at using them. Vocabulary can be powerful in that way. So please help me get the popular press, and the various commenters to start using this paradigm. It makes much more sense to delineate these terms into branches that make sense, and to use an umbrella term that is intuitive. By the way, it starts with you using these terms correctly… My next stop is Webster’s Dictionary. I intend to put the full court press on for them to define things this way!!!
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Scott Klososky is one of the first successful Internet entrepreneurs and is a highly sought-after technology and future trends speaker. You can read this article and others on Scott’s blog Technology Story.
